NexGen Heating, Air and Plumbing is currently seeking an HVAC Service Manager to join our team comprised of creative and energetic employees, who are dedicated to delivering the best customer service experience every day. Our HVAC Service Managers are tasked with managing daily field operations, employee training, retention, recruiting, safety, vendor meeting and ensuring the technicians are providing outstanding service to our customers.

NexGen Heating, Air and Plumbing started 15 years ago looking to make an impact on the Home Service industry by paying close attention to detail, having a strong commitment to our values and a belief that the best way we can serve our customers is by giving back to our community.  We've grown to 10 locations across Southern California, with headquarters in Anaheim, servicing customers every day and continuing to grow into the industry standard for all things HVAC and Plumbing. Making service to others our priority, we constantly develop our skills and experience to efficiently and professionally deliver unbeatable service at competitive prices.   Our quality service starts with quality professionals. Following the golden rule, we understand that we have to take care of our own before we can take care of our customers properly. 

The candidate must be located within a commutable distance to 3615 Old Conejo Road, Newbury park CA 91320.  This is an office based position.

What's In It For Me?

• Market Value Compensation ($110,000-$150,000) 
• Health, Vision and Dental plans for you and your family
• 401K Retirement Plan with company match
• Life Insurance, Short-Term and Long-Term Disability
• Special Program Options: FSA, EPA, Legal Services and Identity Theft
• Continuous Training for your Professional Development
• Working in a dynamic, collaborative, and fun environment
• Coached and supported career growth

What Will I Do?

• Develop a culture of performance excellence to encourage employment growth
• Drive the HVAC department sales through training and development of the field technicians
• Maintain operational excellence through invoice completion, inventory control, safety awareness, and accurate reporting
• Coach service technicians on how to increase average ticket, closing rate and monthly truck revenue
• Provide a constant flow of product and sales training
• Promote lead generation
• Monitor and control call backs and warranties
• Handle all escalated customer concerns by demonstrating 100% customer satisfaction
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Do I Have What it Takes?

• High School Diploma or equivalent; Bachelor's Degree preferred
• An in-depth knowledge of HVAC systems
• Excellent leadership skills and team mentality to enhance team productivity and standards of work produced
• Ability to build business in the private sector, as well as the public sector
• Experience and knowledge of HVAC and Process systems for residential and commercial dwellings
• Have an understanding of general HVAC design with have an overall general knowledge of HVAC material costs
• Positive energy and enthusiasm to drive sales and company growth
• Ability to prioritize, set goals, and manage multiple tasks, handle deadlines
• Service Titan experience preferred

Wrench Group and its affiliates are proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, genetic information, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.  The company encourages all qualified candidates who are eligible to work in the United States to apply, but it does not sponsor applicants or employees who require a visa to work legally.